This notice has gone out to all gym mebers regarding the refunding or credits for subs following the closure of the Gym during the COVID-19 pandemic.
Note to all Gym Members
Despite the Prime Minister's recent announcement, COVID-19 is still with us and there is no sign of us being able to re-open just yet. Thankfully, the weather has been nice enough to encourage those of us who can go out to do just that — and reacquaint ourselves with running!
We thought it would be helpful to give some consideration to what happens with all that membership money during the enforced break. We propose the following:-
When the gym re-opens, we will simply credit annual members with the number of months' of closure by putting back the renewal date by that number of months. So, if the break is 3 months, and you are due to pay on 1st November 2020, you won't need to renew until 1st February 2021.
If your subscription renewal falls due during the lockdown, we will not remind you to renew. Instead, when we re-open, we will credit you with the number of months' non-usage and then remind you to renew at the end of the credit period. So, if the break is 3 months and you would normally be due to renew on 1st June, and we are able to re-open on 1st September 2020, we will not remind you to renew until 1st December 2020.
Monthly members are asked to STOP paying for the duration of the closure. If you have continued to pay, we will refund the payments you made during the unused months. To claim this refund, please email John Tilling on firstname.lastname@example.org. Please note that due to COVID-19 restrictions, we can only make the refund via direct credit transfer. You will therefore need to provide your bank name, account name, sort code and account number in your email to John.
Of course, we will keep you fully informed via this website of our plans for re-start when the time arrives. In the meantime, if you have any queries, text or call to 07742 447554.